Quality Management Systems

Description: The discipline deals with the study of methods, tools and strategies necessary to create, implement and maintain quality management systems in organizations. It covers various aspects of quality management, including standards, processes, audits and quality improvement. The main purpose of this discipline is to provide students with the knowledge and skills necessary to develop and effectively manage quality management systems in accordance with the requirements of international standards. Practical exercises help students to put their knowledge into practice and develop skills in developing, implementing and maintaining quality management systems.

Amount of credits: 5

Пререквизиты:

• International standards in the field of management

Course Workload:

Component: University component

Cycle: Profiling disciplines

Goal

• This course examines the purpose, goals and objectives of quality systems; evolution of forms of quality management; model of a quality system according to international standards ISO 9000 series; technology for the development and implementation of a quality system in the enterprise; quality system certification and audit

Objective

• get the necessary competencies.

Learning outcome: knowledge and understanding

• have skills in working with ISO 9000 series standards

Learning outcome: formation of judgments

• have an idea of working with regulatory documentation on the QMS; revision of existing standards; systematic verification of regulatory documentation on the QMS; study and systematization of advanced domestic and foreign experience in the field of quality management system.

Learning outcome: communicative abilities

• apply computer technology for planning and conducting work on standardization and certification of the quality system.

Learning outcome: learning skills or learning abilities

• be able to use computer technology for planning and conducting work on standardization and certification of the quality system

Teaching methods

When conducting training sessions, it is envisaged to use the following educational technology: - interactive lecture (using the following active forms of learning: slave (managed) discussion or conversation; moderation; presentation of slides or tutorials movies; brainstorming; motivational speech);- search and research (independent research activity students in the learning process); - the solution of educational tasks.

Topics of lectures

• Terms and definition
• History of development of ISO 9000 series standards
• Quality Management Features
• Processes in quality management system
• Development of quality management system
• QMS performance check

Key reading

• 1. СТ РК ISO 9000-2017 Системы менеджмента качества. Основные положения и словарь (ISO 9000:2015 Quality management systems — Fundamentals and vocabulary). 2. СТ РК ISO 9001-2016 (ISO 9001:2015 Quality management systems — Requirements). 3. СТ РК ИСО/ТО 10013-2008 Руководящие указания по документированию системы менеджмента качества (ISO/TR 10013:2001 Guidelines for quality management system documentation). 4. ГОСТ ISO 19011-2013 Руководящие указания по аудиту систем менеджмента (ISO 19011:2018 Guidelines for auditing management systems).

Further reading

• 5. Подтверждение соответствия и аккредитация : учебное пособие / сост. И.Ю. Матушкина, А.В. Матушкин.— Екатеринбург : Изд-во Урал. ун-та, 2017.— 107, [1] с. 6. Стандартизация и управление качеством продукции: Учебник для вузов/ Под ред. В.А. Швандара. – М.: ЮНИТИ-ДАНА, 2000. – 487 с. 7. Спицнадель В.Н. Системы качества. Учебное пособие. СП. ИД «Бизнесс-Пресса». 2000. 336 с 8. Подлипаев Л.Д. Технология внедрения и постоянного улучшения СМК на предприятии. М. ГелиосАРВ.2004. 408с. 9. Мазур Н.Н. , Шапиро В.А. Управление качеством. Учебник. "Омега-Л", 2005. 400с. 10. Басовский Л.Е., Протасьев В.Б. Управление качеством. Учебник. М.: Инфра.М. 2005. 212с. 11. Журнал «Методы менеджмента качества». 12. Журнал «Стандарты и качество». 13. Журнал «Методы оценки соответствия»