Transporting Quality Management

Konarbaeva Gulnur Nurlybekovna

The instructor profile

Description: The discipline involves the study of theoretical foundations and practical recommendations on quality management of services. The principles of assessing the quality of transport services, the essence of quality, quality elements, quality indicators are considered. The classification of quality costs, methods of collecting and processing information for analyzing quality costs, methods of determining costs, and the economic efficiency of quality management are studied.

Amount of credits: 6

Пререквизиты:

  • Organization of transportation & traffic control

Course Workload:

Types of classes hours
Lectures 30
Practical works 30
Laboratory works
SAWTG (Student Autonomous Work under Teacher Guidance) 30
SAW (Student autonomous work) 90
Form of final control Exam
Final assessment method written

Component: Component by selection

Cycle: Profiling disciplines

Goal
  • The purpose of studying the discipline is the knowledge of approaches to quality management, the use of statistical methods of quality control, the definition of indicators of the quality of transport services, the determination of costs for improving the quality of management and organization of transport.
Objective
  • Familiarization with the general principles of assessing the quality of transport services; the main regulatory documents for the quality management of the cargo and passenger delivery process; quality control methods in the field of transportation and traffic management.
Learning outcome: knowledge and understanding
  • To know the main regulatory documents of quality management of the process of cargo and passenger delivery, to apply various methods of quality control in the field of transportation and traffic management.
Learning outcome: applying knowledge and understanding
  • Be able to apply regulatory documents of quality management of transport services to assess the effectiveness of transport systems; be able to use international standards developed by the International Standards Organization (ISO) ISO 9000.
Learning outcome: formation of judgments
  • Possession of a set of knowledge about the theoretical foundations of quality management of transport services, about the tasks, functions, principles of quality management; use of various tools, forms and methods of quality assessment.
Learning outcome: communicative abilities
  • As a result of studying the discipline, the student must combine deep professional training with the ability to apply and implement fundamentally new scientific, industrial and organizational solutions for assessing and improving the quality of transport services at the modern level.
Learning outcome: learning skills or learning abilities
  • Acquisition of skills in modern methods of improving the quality of transport services, the ability to use information technology in the field of professional activity.
Teaching methods

When conducting training sessions, it is planned to use the following educational technologies: - Classes are held in active and creative forms that contribute to the involvement of students in the search and management of knowledge, the acquisition of experience in solving problems independently, including: - technologies of educational and research activities; - communication technologies (discussion, educational debates); - information and communication (including distance education) technologies.

Topics of lectures
  • Basic concepts of quality management
  • Assessment of the quality of transport services
  • Transport service quality management systems
  • Foreign practice of transport service quality management
  • Multilevel management system for public land transport and quality of transport services
  • Features of public land transport services as an object of quality and satisfaction study
  • Methods and models for assessing the quality of services
  • Algorithm for assessing the quality of transport services
  • The structure of indicators of the quality of passenger service by public land transport
  • Normative indicators in the system for assessing the quality of passenger service by public land transport
  • Standardization of the quality of service by public land transport
  • Comprehensive assessment of the quality of transport services
  • Assessment of the impact of the quality of transport services on consumer demand
  • Quality control methods
  • The effectiveness of measures to improve the quality of transport services: increased regularity of transport services, speed of delivery of valuable goods, guaranteed delivery, increased safety of goods
Key reading
  • 1.Аристов О.В. Управление качеством: учебник для студентов, [бакалавров и магистрантов], обуч. по специальности "Менеджмент организации" / О. В. Аристов. - 2-е изд., перераб. и доп. - М. : ИНФРА-М, 2013. - 224 с. - (Высшее образование : Бакалавриат). 2.Михеева Е.Н. Управление качеством: учебник для студентов вузов / Е. Н. Михеева, М. В. Сероштан. - 2-е изд.,испр. и доп. - М. : Дашков и К*, 2012. - 532 с. 3.Магер В.Е. Управление качеством: учебное пособие для студентов вузов / В. Е. Магер. - М.: ИНФРА-М, 2012. - 176 с. 4.Басовский Л.Е. Управление качеством: учебник для студентов вузов / Л. Е. Басовский, В. Б. Протасьев. - 2-е изд., перераб. и доп. - М. : ИНФРА-М, 2011. - 253 с. 5.Герасимов Б.Н. Управление качеством: учебное пособие для студентов вузов / Б. Н. Герасимов, Ю. В. Чуриков. - М. : Вузовский учебник : ИНФРА-М, 2011. - 304 с.
Further reading
  • 1.Булавина Л.В. Проектирование и оценка транспортной сети и маршрутной системы в городах: выполнение курсового и дипломного проектов: [учеб.-метод. пособие] / Л.В. Булавина; М-во образования и науки Рос. Федерации, Урал. федер. ун-т. – Екатеринбург: Изд-во Урал. ун-та, 2013. – 48 с. 2. Володькин П.П. Оптимизация транспортного обслуживания населения муниципальных образований с учетом социальных факторов [Электронный ресурс] // Электронная библиотека диссертаций. – URL: www.dissercat.com/content/optimizatsiya-transportnogo-obsluzhivaniya-naseleniya-munitsipalnykh-obrazovanii-s-uchetom-s (дата обращения: 12.11.2015). 3.Птицина И. Интегральная оценка качества системы городского общественного транспорта с точки зрения потребителя: дис. канд. экон. наук: 08.00.05. – Рига, 2015. – 186 c. 4.Пугачев И. Н., Куликов Ю. И., Седюкевич В. Н. Показатели качественного функционирования транспортного комплекса Российской Федерации // Наука и техника. – 2015. – № 3. 5.Скоробогатых И.И., Муртузалиева Т. В. Маркетинг: учеб. пособие / Под общ. ред. И.И. Скоробогатых, Т.В. Муртузалиевой; Рос. экон. ун-т им. Г.В. Плеханова; С.Н. Андреев и др. – М.: Изд-во РЭУ им. Г.В. Плеханова, 2014. – 168 с.