Integrated management system

EKTU has an integrated management system that includes the following:

  • A quality management system (QMS) conforming to the international standard ISO 9001:2015;
  • Anti-bribery management system (ABMS) conforming to the international standard ISO 37001:2016;
  • An internal quality assurance system (IQAS) based on standards and recommendations for quality assurance in the European Higher Education Area (ESG).

The application scope of the EKTU ISM extends to:

  • provision of educational services in the field of higher and postgraduate education;
  • conducting scientific research and research and production activities;
  • implementation of professional development programs.

The quality management system was implemented and certified at the EKTU among the first universities in 2006. Today EKTU has an international QMS certification, including the IQNet certification mark.

The university has developed a process model within the framework of the QMS, in which the processes characteristic of the QMS of D. Serikbayev EKTU are identified, identified, and classified (/abouttheuniversity/qms/smk/processmap.aspx?lang=en).

The QMS model consists of several special instruments:

  • Continuous monitoring of the main processes in the E-monitoring system.
  • An automated system for collecting and processing information about the educational process, presented in electronic form on S-PORTAL.
  • Stimulating the labor of teaching staff and university staff (KPI teaching staff and competition "Best employee of the month EKTU ").
  • Strategy of continuous improvement "Kaizen" to involve faculty and employees in the process of positive change.
  • Analysis of satisfaction of external and internal customers.
  • Nonconformity management, correction, and corrective action.
  • Conducting internal audits.
  • Risk-management.

The university has a QMS Coordination Council, which determines the development strategy, policy, and goals in the quality field, and effectively controls the management of processes.

The Center for Development Strategy, External Evaluation, and Quality Management are responsible for the functioning and maintenance of the QMS. In all university departments, quality commissioners have been appointed who directly manage the quality service.

QMS documentation includes a Quality Manual, Quality Policy and Objectives, Documented Procedures, Regulations, and Instructions. These documents are available to all users of the educational portal (https://www.do.ektu.kz/laws/index_smk.asp ).

The university operates an electronic document management system, "Directum", which made it possible to automate 95% of business processes.

According to the principle of customer orientation, the university operates a system for assessing customer satisfaction with the services provided:

  • analysis of the results of accreditation of the university and its educational programs;
  • conducting scheduled meetings of senior management with students and university staff, general meetings of schools, faculties, and groups;
  • questioning of applicants, students, graduates, teachers, employers, etc.;
  • analysis of wishes and feedback from organizations about graduates;
  • analysis of the methodological products release;
  • analysis of the release scientific products, according to customer reviews, acceptance certificates, and the number and scientific publications level.

In particular, at the university level, several types of questionnaires are conducted annually. The survey materials are presented on the website/https://www.do.ektu.kz/laws/index.asp.

The certified EKTU QMS guarantees the quality of educational and scientific research processes in the eyes of existing and potential consumers. An efficient and effective QMS is the basis of the university's competitive advantage and, as a result, its stable financial position.

In 2021, EKTU, among the first universities of the Republic of Kazakhstan, implemented and certified for compliance with the international standard ISO 37001:2016 anti-corruption management system (international certification of ABMC - Quality Austria). The IQNet certification mark was also awarded.

The university has a Coordinating Council for ISM, which determines the development strategy, policy, and goals in the field of quality assurance, and effectively controls process management.

The Department of Strategy and Quality Assurance is responsible for coordinating the IMS work and the functioning and maintenance of the QMS and the IQAS. 

The Compliance Service is responsible for the functioning and maintenance of the ABMS.

All university departments are assigned:

  • quality commissioners who directly manage the quality service;
  • responsible employers for combating corruption;
  • risk managers who manage the risks of university departments. 

The ISM documentation includes a Quality Manual, Quality and Quality Assurance Policy, Quality Objectives, Specification, Anti-Corruption Policy, Anti-Corruption Objectives, Guidance on the Internal Quality Assurance System, Documented Procedures, Regulations, and Instructions. These documents are available to all users of the educational portal (https://www.do.ektu.kz/laws/index.asp).

The university has an electronic document management system, "Directum", which allows the automation of 95% of business processes.

According to the principle of customer orientation, the university has a system for assessing customer satisfaction with the services provided: 

• analysis of the accreditation results of the university and its educational programs; 

• conducting scheduled meetings of senior management with students and university staff, general meetings of schools, faculties, and groups; 

• survey of applicants, students, graduates, teachers, employers, etc.;

• analysis of wishes and feedback from organizations about graduates; 

• analysis of the methodological products output; 

• analysis of the scientific products output, according to customer reviews, acceptance certificates, and the number and scientific publications level.

In particular, several questionnaires are conducted at the university level annually. The survey materials are presented on the website (/abouttheuniversity/qms/svok/poll.aspx?lang=en). 

Certification of management systems for compliance with the requirements of ISO 9001 and ISO 37001 standards by international certification bodies guarantees their compliance with international requirements. It confirms the effectiveness and efficiency of these systems and university activities.

The effectiveness and efficiency of the internal quality assurance system and its compliance with the requirements established in the European Higher Education Area (ESG) is confirmed by the EKTU institutional accreditation and specialized and international accreditation of educational programs, as well as the high positions of EKTU in national and international rankings.

ISM EKTU is a guarantee of the quality of educational and research processes and the process of implementing professional development programs in the eyes of existing and potential consumers. Effective and efficient ISM is the basis of the university's competitive advantage and, as a result, its stable financial position.